Refund policy
Our 14-day return policy states that, after receiving an item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at ecommerce@aerosilk.it. Returns must be shipped to the following address:
Aerosilk - VIA Gabriele D'Annunzio, 20 – 36010 Monticello Conte Otto (VI) – ITALY
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at ecommerce@aerosilk.it. Returns must be shipped to the following address:
VIA Gabriele D'Annunzio, 20 – 36010 Monticello Conte Otto (VI) – ITALY.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at ecommerce@aerosilk.it.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received and, once the return is accepted, place a separate order for the new item.
14-day European Union cooling-off period
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you to let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at ecommerce@aerosilk.it.
For any questions regarding returns, you can contact us at any time at ecommerce@aerosilk.it.